Client Services Manager
Posted
Job Description
We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.
This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.
You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.
The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.
Benefits:
On-call is paid in addition
45p per mile for travel
Up to £3,000 per year in our monthly bonus scheme
Birthday off work paid after passing probation
Qualification & career progression opportunities
Access to Blue Light Card and Home Instead discounts
We pay for your enhanced DBS check
Employee Assistance Programme
Holiday purchase scheme
Your responsibilities:
Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
Line manage and support the Care Quality Team
Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
Conduct new client consultations, assessments, and onboarding documentation
Develop, review, and audit care plans, activity logs, and medication records
Maintain accurate records using Home Instead systems (including People Planner)
Lead client and care professional introductions
Build strong relationships with clients, families, and external professionals
Conduct regular client reviews and implement any required actions
Deputise for the Registered Care Manager when required
Who We're Looking For:
Previous experience in the care sector in a similar role.
Experience in care planning and quality assurance.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
A genuine passion for delivering outstanding, person-centred care
Good understanding of care regulations and standards
Confident IT skills (Microsoft Office/Google Workspace and care management systems)
A willingness to learn new systems and tools
Comfortable driving around the South Manchester & North Trafford area for various visits.
Being a driver with access to a car is essential. Please note Business Class One insurance will be required.
We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.
This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.
You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.
The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.
Benefits:
On-call is paid in addition
45p per mile for travel
Up to £3,000 per year in our monthly bonus scheme
Birthday off work paid after passing probation
Qualification & career progression opportunities
Access to Blue Light Card and Home Instead discounts
We pay for your enhanced DBS check
Employee Assistance Programme
Holiday purchase scheme
Your responsibilities:
Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
Line manage and support the Care Quality Team
Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
Conduct new client consultations, assessments, and onboarding documentation
Develop, review, and audit care plans, activity logs, and medication records
Maintain accurate records using Home Instead systems (including People Planner)
Lead client and care professional introductions
Build strong relationships with clients, families, and external professionals
Conduct regular client reviews and implement any required actions
Deputise for the Registered Care Manager when required
Who We're Looking For:
Previous experience in the care sector in a similar role.
Experience in care planning and quality assurance.
Strong leadership and people management skills
Excellent communication and interpersonal abilities
A genuine passion for delivering outstanding, person-centred care
Good understanding of care regulations and standards
Confident IT skills (Microsoft Office/Google Workspace and care management systems)
A willingness to learn new systems and tools
Comfortable driving around the South Manchester & North Trafford area for various visits.
Being a driver with access to a car is essential. Please note Business Class One insurance will be required.
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